Atención al cliente

Empresa: Maersk Line

Nivel Académico: Universitario

Funciones:

• Build strong and lasting relationships with customers and provide second-to-none customer service.
• Take full responsibilities and end-to-end ownership of customer shipments and issues.
• Engage in constructive problem resolution and provide solutions.
• Act and communicate proactively and keep customers informed of any issues or changes in the booking.
• Address root causes and seek continuous improvements – constantly look for ways to improve work processes.
• Work independently and assist the team in realizing goals and standards – share knowledge and best practices.

Requisitos:

• Minimum 2-3 years’ relevant customer serving experience.
• Previous experience in shipping/ logistics is highly preferred. 
• An excellent team player. 
• Able to work under pressure. 
• Well organized, efficient and effective. 
• Strong interpersonal and communication skills.
• Fluent in spanish and English (written and oral)

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